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Frequently Asked Questions

General

  • What is Riteway Online shopping?
    Riteway Online is the most efficient way to purchase groceries online prior to your arrival in the BVI. We offer a large selection of items to choose from and they can be delivered to your specified on-island location.
  • Can I trust that the produce will be the freshest possible?
    Your grocery list will be handpicked and packed carefully by our trained staff who will only choose the very best from our high quality selections. It is as if you were shopping yourself.
  • How to change or cancel an order?
    To change or cancel an order you’ve already submitted, please contact us via email: provisioning@rtwbvi.com or call us at (284) 347-1188 or (284) 340-5954 Monday to Saturday 8am to 5pm(Atlantic Time - we do not use daylight savings time). If your plans have changed and you will not be purchasing the items ordered please notify us of your cancellation as soon as possible but no later than 24 hours prior to delivery.
  • How do I reset my password?
    If you forget your password, you can reset it by navigating to the login screen, click on the 'Log In' link in the top right hand corner of the banner picture. Below the 'Login' button click the link 'Forgot Password', enter your email address and click 'Reset my password'. An email will be sent to you with a link to reset your password.
  • Can I return items to the store?
    Due to the effects of Covid-19 and for the protection of our Customers and Employees, RTW is not accepting returns on any merchandise in any of our stores.
  • What currency is used in the BVI?
    Although we are the British Virgin Islands we use US currency.
  • When do you deliver?
    Orders will only be delivered during the hours of 8:00am and 6:00pm, daily
  • How can I check the status of my provisioning order?
    You will find the status of your RTWBVI.com orders by selecting My Orders within "My Account." If the Order Status still shows "Pending," your order is still being processed. It'll change to "Shipped" once it's turned over to the driver for delivery. Simply click the order number for more detailed information. Whenever you successfully complete an online order, you'll be taken to a screen with your Order Confirmation number. You'll also be sent an email with the same details. If you don't see your order in My Orders and you did not receive the confirmation email, it's likely that your order was not completed. In that case, you can return to rtwbvi.com to place your order again.
  • Why didn't I receive exactly what I ordered?
    On occasion an item ordered may not be available so we replace the item with a suitable substitute. (Note: Out of stock items will be substituted unless otherwise noted in the order comments). In the case of items sold by the pound we do our best to choose items that are as close to the required weight as possible.
  • What holidays are celebrated in the BVI (British Virgin Islands)?
    • New Year's Day (1st January 2021)
    • H.L. Stoutt Birthday (1st March 2021)
    • Good Friday (2nd April 2021)
    • Easter Monday (5th April 2021)
    • Whit Monday (24th May 2021)
    • Sovereign's Birthday (11th June 2021)
    • Virgin Islands Day (5th July 2021)
    • Emancipation Festival (2nd – 4th August 2021)
    • Heros and Forefathers' Day (18th October 2021)
    • Commemoration of the Great March of 1949 and the Restoration of the Legislative Council (to be determined) - 8th November 2021
    • Christmas Day (27th December 2021)
    • Boxing Day (28th December 2021)
  • Why don't you have everything I want to order?
    For ease of navigation we limited the number of products displayed on the site but we have much more available. If you do not see a product you would like to order, please add it to the comment box at checkout and we will add it to your order or contact you if it cannot be provided.

Costs/Payment

How It Works

  • Can I create a new order based on one I placed previously?
    Yes! After you login, go to My Account, you will see your previous orders listed there. You can either browse a previous order and then click ‘Place Another Order’ or click the ‘Add to cart’ link next to the order. The items from the order that are still active on the site will be added to your shopping cart, you will receive a message regarding any items that have been removed from the site and you can browse the product categories for replacements. You can also add or remove items from your cart before proceeding to checkout. NOTE: your billing and delivery address information from the previous order will automatically be populated as you go through the check-out process, please make changes where needed.
  • How do I make changes to items in my shopping cart?
    On the shopping cart page, you can adjust the quantity you wish to order by overwriting the value in this field, when completed you must click the recalculate button located at the end of the list to ensure that your new value is added to the order and the line item and order total are recalculated. If you’ve decided against purchasing a particular item, simply click the delete button to remove it from your shopping cart. Note, once your order is placed you will not be able to make changes to it.
  • What if I don’t want a whole pound of vine ripened tomatoes for example but only 2?
    There are a number of items sold by the pound; we’ve tried to include a description of these items where possible to guide your selection. In the case of the tomatoes you could order ½ pound since about 4 tomatoes equal a pound and you only want 2. We will make every effort to select tomatoes that will be as close to ½ pound as possible.
  • When can I place an order with Riteway Online?
    For your convenience, we accept orders 24 hours a day 7 days a week.
  • How does it work?
    1. Use the product category links or use the Start Shopping menu to display products. 2. Make a selection by clicking on the Add to Cart button. 3. Your items will be placed in your shopping cart and can be reviewed or revised at any time. 4. When you are finished making selections proceed to "Check Out" and complete the payment and delivery steps.
  • Where do you deliver to?
    Any yacht or villa in Tortola, Anegada, or Virgin Gorda and selected neighboring islands. You may also choose to pick up your order at any of our locations.
  • How far ahead do I have to order?
    You should order at least 48 hours prior to delivery to ensure you can choose the delivery date and time you require.
  • Who will deliver my groceries?
    One of our valuable crew members piloting a delivery van displaying the RiteWay logo will ensure that you receive your order in perfect condition.
  • Do I need to be at the villa or on the yacht at the time of delivery?
    No, we encourage customers to schedule deliveries one hour to arrive to ensure a contactless delivery is completed.

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